Shipping & Returns
How orders are shipped & how much it costs;
Orders are normally sent out the next business day (Monday to Friday), there is no shipping Saturday, Sunday or Statutory Holidays.All orders are shipped using Canada Post and are insured for up to $100.00. All orders include tracking.
Orders over $150.00 (not including discount) before tax, shipping is FREE !!*
- via Canada Post Expedited Parcel in a 14”x14”x2” box
(*excludes - Silhouette die cut machines, heavy or oversized items)
All Orders *
- All orders ship via Canada Post Expedited Parcel in a 14”x14”x2” box.
- includes tracking and insurance.
- Exact shipping calculated at checkout.
- (1-3 business days) (in Ontario)
- (3-5 business days)Provinces in Canada outside Ontario
& including Territories (7-11 business days)
Please, email email@example.com to set up a date & time.
Need to place an order, but aren’t ordering enough to qualify for free shipping ($150.00 (not including discount) before taxes)?
Say Hello to Hold It!
A great way for our customers to earn free (or discounted shipping)
Canadian customers: We can combine several small orders until you reach the $150 mark to qualify for free shipping. All you need to do is enter the code HOLDIT at checkout and your order will be processed with no shipping charge. We will fill and hold your order until you have placed orders reaching the $150 free shipping threshold.
International customers: We can combine several orders and ship them for one shipping fee (exact shipping rates apply). When placing your initial order enter the word HOLD in the comment section at checkout. You will be charged shipping on this order.
For future orders, enter HOLDIT when checking out to remove shipping charges from your order. When you are ready to have your orders shipped, email us at
firstname.lastname@example.org and we will get your package ready to go.
Smaller orders in Canada: we will ship smaller orders using the same method mentioned above. If there is any overage paid due to a smaller box or lighter weight package. Please contact us at email@example.com to advise us.
* Oversized and/or heavy items - (like the Silhouette Cameo) do not ship for free. Exact shipping from Canada Post will apply. If your order is over $150.00 (before tax and discounts) a flat rate shipping credit will be applied based on the province you live in.
Within the United States or International orders
All orders will ship via Canada Post Expedited Parcel. Exact postage will be applicable to your order, all orders are insured. Payment is required prior to shipping.
RETURNS - Please do not ship any returns before contacting us. We will issue a return label for you to ship it back. Thank you.