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Shipping & Returns

We are not open at this time for in person shopping due to the Covid-19 pandemic. We are still offering contactless order pickup and curbside pickup to local customers.

Orders are normally sent out the next business day (Monday to Friday), there is no shipping Saturday, Sunday, or Statutory Holidays. All orders are shipped using Canada Post, you select what method works best for you at checkout. 

Letter Mail with Canada Post - The letter mail service is limited to 22mm thick. This option may be available to you at check out based on the weight of the items in your order, however it might be too thick for this option and it does come with a higher shipping cost. Please keep in mind that ink pads are too thick for the letter mail service.
 
Local Customers  - Please choose the Pick Up option in the shipping section at check out, leave a note in the comment section or email info@scrapbooknerd.com to set up a date & time.
    Free Shipping in Canada - all orders  (before taxes and discounts) of $150 or more receive free shipping via Canada Post Expedited Parcel which includes tracking and insurance up to $100.00.  * If you live in a rural or remote area extra postage may apply.
                      
    HOLDIT Program
    Need to place an order, but aren’t ordering enough to qualify for free shipping ($150.00 not including discounts and taxes).
    HOLDIT is a great way for our customers to earn free (or discounted shipping)
    We will combine your smaller orders until you reach the $150 free shipping threshold. All you need to do is select HOLDIT as your shipping option and your order will be processed with no shipping charge. We will fill and hold your orders until your combined order total reaches the $150 free shipping threshold and then ship your orders automatically.  *If you live in a rural or remote area extra postage may apply.
    Oversized and/or heavy items - (scrapbook albums, tools, organization products)  If you have over-sized items or your order does not fit in a standard box, extra postage may apply. *If you live in a rural or remote area extra postage may apply.
    United States and International orders
    Different shipping options are available at checkout with and without tracking. Our system tends to overestimate the cost of international shipping, if the price seems off please feel free to contact us. If the shipping rate is different than what you paid at checkout after we pack & weigh your parcel, we will notify you and issue you a refund if necessary.
     
    RETURNS - Please do not ship any returns before contacting us. We deal with returns on a case by case basis and we will discuss options with you at that time. Thank you.